Returns and Refund
Policy

Thanks for shopping at ibhande Medical Alert.

If you are not entirely satisfied with your purchase, we’re here to help.

  • Returns
  • Refunds
  • Cancellation Policy
Returns

The products sold by ibhande Medical Alert are custom printed and therefore not eligible for returns. However, if the items are defective from the manufacturing process or if they were damaged during shipping, the order may be eligible for a refund.

The costs associated with returning items to ibhande Medical Alert will solely be the responsibility of the customer.

You need to inspect all products as soon your order is received. If any product is defective or appears to have been damaged during shipping, you may contact our Support team for help in resolving the issue by email at support@ibhande.co.za. Please include your order number, contact information and proof of the defects/damage. Issues must be raised within 7 days from the date you receive it.

Please note that you will be responsible for paying for your own shipping costs if you choose to return any items. Shipping costs are non-refundable.

Refunds

Once we receive your email regarding issues with your order, we will inspect the product and notify you that we have received your request for refund. We may contact you to clarify the issues raised with your order.

If a return is approved, ibhande Medical Alert may reprint the order at no additional cost to the customer rather than issuing a refund. If a refund is approved, we will initiate a refund to your credit card (or original method of payment) within 30 days. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

In the case of a return or refund, we reserve the right to have you return the original order before reprinting or refunding your order.

Cancellation Policy

Cancellation of orders must be made in writing to the company’s email address (support@ibhande.co.za). The client will then be invoiced for all work completed that will have been made at the time of first ordering. Please note: any cancellation which is not formally confirmed in writing and received by ibhande Medical Alert within 2 days of such instruction being issued, will be liable for the full cost of the item.

Certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for returns and refunds as a result of errors made by you, as specified in the Terms and Conditions.

If you have any questions about Returns, Refunds, or Cancellation, contact us at support@ibhande.co.za .

We reserve the right to update and revise this Returns, Cancellations & Refund Policy without prior notice to reflect changes in our policies and services.


CONTACT US


Online Contact Form

Order Questions: orders@ibhande.co.za
Product Enquiries: enquiries@ibhande.co.za
General Support: support@ibhande.co.za

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