Frequently Asked
Questions

CONTACT US


Online Contact Form

Order Questions: orders@ibhande.co.za
Product Enquiries: enquiries@ibhande.co.za
General Support: support@ibhande.co.za

About the Cover

  • What are the benefits?
  • Is it washable?
  • Does the print come off?
  • How long do orders take?
  • Have these been crash tested?
What are the benefits?

The purpose of the ibhande Medical Alert Cover is to provide a voice when you or a loved one is not able to. The cover insert provides 1st responders and paramedics vital medical information that can be used by them to have a more complete medical overview of the patient and includes vital “person to contact” and “Doctors’ Details” if needed.

Is it washable?

The cover has been made using durable and washable material. If it gets dirty you can use a damp cloth to wipe it.

If it is extremely dirty and you would like to wash the entire cover, please note: It is hand washable. Do not tumble dry.

Remember to always remove the Medical Insert before washing the cover.

Does the print come off?

The manufacturing process makes sure the wording is printed directly into the material so there is no worry of letters or words peeling off.

How long do orders take?

Each Cover is custom made to your needs so please allow 21 working days.

Have these been crash tested?

Our Medicac Alert Coveres are aftermarket products and have NOT been crash tested. Please view our Terms and Conditions for more info.


Medical Inserts

  • What is the medical insert?
  • Do I have to send you my Medical Information?
  • How many inserts are included in each cover?
  • How to reorder medical inserts
What is the medical insert?

Each Cover comes with 2 Medical Inserts. This Medical Insert includes relevant and vital medical information that is needed by a 1st responder such as Condition, Medication, Next of Kin Contact and Doctors Details, Medical Aid Info and more.

Each cover has its own “see through pouch” on the inside where this insert can be held in place to ensure it is always visible and accessible.

Do I have to send you my Medical Information?

Each cover ordered includes a completed insert card however this is optional. If you do not feel comfortable sharing your medical information with us we will send only blank medical insert cards for you to complete yourself.

Each area is highlights and labeled so you are able to know where to put all the information.

How many inserts are included in each cover?

Each cover ordered includes 2 blank template inserts.

How to reorder medical inserts

Additional inserts can be ordered so please contact us, should you require additional cards.


Customization

  • What medical conditions are available?
  • What if my condition is not in the list?
  • Do I have to choose a specific condition?
  • What colours do the Covers come in?
  • Can I have a custom colour Cover?
What medical conditions are available?

Below are the list of current available Medical Conditions

  • Allergy
  • Alzheimers
  • Asthma
  • Autism
  • Dementia
  • Diabetes
  • Down Syndrome
  • Epilepsy
  • Heart Condition
  • Hearing Impaired
  • Hemophilia
  • Kidney Transplant
  • Organ Donor
  • Thrombophilia
  • Visually Impaired

See below FAQ “What if my condition is not in the list?”

What if my condition is not in the list?

We have started with a few conditions however as we receive requests for new conditions to be added, we will do our best to expand our range to cover as many as we can, therefore if the condition you are looking for is not currently available in our list, please contact us so that we can assist

Do I have to choose a specific condition?

Not at all. These covers are not ment only for people with conditions. The goal is to give anyone and everyone a voice when it matters most. Should you have no condition or don’t want to display your condition on the front cover, we have provided 2 additional options to choose from:

Blank

This option is 1st on the list of conditions and has Medical only on the cover

General

This option is 2nd on the list of conditions and has the words Medical Info Inside on the cover

These options are available under the “2. Select a Condition” options

What colours do the Covers come in?

The current available colours are Black, Blue, Green, Grey, Navy, Orange, Pink, Purple, Red, and Yellow.

We are always adding new colours, so please check back soon OR feel free to contact us should the colour you want not be there.

Can I have a custom colour Cover?

Our Medical Alert Covers are completely customizable and as such we do offer additional services to update / customize your cover to suit any specific color.

* There maybe a setup cost depending on the customization however we will do our best to assist where possible, so please contact us with your specific requirements 


Ordering and Delivery

  • How long does an order take?
  • Do you offer refunds?
  • What payment methods are available?
  • What countries to you ship to?
How long does an order take?

Each Cover is custom made to your needs so please allow 21 working days.

Do you offer refunds?

Please review our Refunds and Returns policy.

What payment methods are available?

We offers a few different payment methods including:

  • Online credit cards
  • SiD Secure EFT

Security is important to us which is why all payments are made online via our secure Payment Portal. Our site uses PayGate part of DPO Group.

DPO Group is the leading African payment service provider currently works with 100,000 merchants, and holds PCI DSS Level 1 certification.

What countries to you ship to?

At the moment all orders and deliveries are only done in South Africa. If you have an order for outside South Africa please contact us, so that we can see if we can assist.

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